Identified - We have identified that the upgrade to Elements Agent for Mac 24.1.51782 is unable to remove Elements Agent for Mac 23.2 automatically if the setting "Allow user to uninstall the product" is disabled.
The root cause of the problem has been identified and fixed will be applied in the next release of agent for Mac.
We sincerely appreciate your patience on this matter and apologize for the inconvenience caused.
Apr 18, 2024 - 07:14 UTC
Update - We are continuing the investigation into this issue.
Mar 11, 2024 - 08:29 UTC
Update - We apologize for the duration of this incident and assure you that we continue working on resolving this issue with the highest priority.
Jan 31, 2024 - 15:41 UTC
Investigating - We are investigating reports of WithSecure Elements Endpoint Protection causing performance issues on MacOS 14 Sonoma when using applications such as Microsoft Teams and Slack. Other applications may be affected too.
Jan 19, 2024 - 08:49 UTC