Systems Status
Identified - We have released a fix for the issue to our Early Access program.
We expect to release it to all clients early next week.

We recommend assigning a small number of endpoints to participate in the Early Access program. Selected workstations and servers receive updates prior to the general availability.
You can configure the Early Access in the profile in the WithSecure Elements Portal by navigating to
- Security Configurations
- Profiles
- Linux
- Edit profile
- General
- Early access to client software
- Save and publish

Apr 25, 2025 - 14:24 UTC
Investigating - We are investigating an issue where WithSecure Elements Endpoint Detection and Response Linux sensor as well as the response components may stop running after a reboot.
Other platforms are not affected.
To workaround the issue, execute the master-switch off command, followed by master-switch on on the affected host.
This will restore full functionality on the host.
We are working on resolving the issue for all affected hosts.

Apr 23, 2025 - 13:49 UTC

About This Site

Visit this page for information about the services operational status, ongoing and past incidents as well as scheduled maintenance announcements.

WithSecure Elements Endpoint Protection Operational
Portal Operational
Endpoints (Clients & Servers) Operational
WithSecure Elements Endpoint Detection and Response Partial Outage
Portal Operational
Detection Processing Partial Outage
WithSecure Elements Exposure Management Operational
Portal Operational
Scan Nodes Operational
WithSecure Elements Collaboration Protection Operational
Portal Operational
Scan Nodes Operational
WithSecure Cloud Protection for Salesforce Operational
Backend Operational
WithSecure Countercept Operational
Portal Operational
API Operational
Detection Processing Operational
Sensor Operational
WithSecure Business Suite Operational
Endpoints (Clients & Servers) Operational
WithSecure Partner Portal Operational
Portal Operational
Ordering Operational
WithSecure Support Operational
Community Operational
eService Operational
Phone Operational
Email Support Form Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

Unresolved incident: WithSecure Elements Endpoint Detection and Response Linux sensor may stop running.

Apr 24, 2025

No incidents reported.

Apr 23, 2025
Apr 22, 2025
Resolved - This incident has been resolved.
Apr 22, 06:39 UTC
Monitoring - The process of recreating the Identity findings was successfully completed overnight. Please note that the calculation process may take some time before the results are fully available.
Apr 18, 06:57 UTC
Identified - We have identified the issue and are gradually restoring identity findings.
Apr 17, 13:12 UTC
Investigating - We are investigating an issue where WithSecure Exposure Management findings for identities are inconsistent.
The portal may falsely report "no issues found", hence previously visible recommendations related to Identities might be missing.
Any new issues will continue to be detected and recommendations given for.

Apr 17, 07:16 UTC
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025
Apr 17, 2025
Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025
Resolved - We have published a fix to the issue. The fix is taken into use automatically, no administrator or user action is needed.

If you wish, you can verify the installation in the WithSecure Elements portal under Environment - Devices - Computers.
The latest installed hotfixed client version will show 25.1.85.0

If the hotfix version is not visible in the table, click "select columns" and search for "hotfix".

Apr 14, 09:12 UTC
Identified - We have identified the issue and are working on a solution.
We aim to publish a fix early next week (week from 14th of April).

Apr 10, 13:36 UTC
Investigating - We are investigating an issue where WithSecure Elements Endpoint Protection automated tasks do not start. Affected platforms are Windows Client & Server as well as Mac.

Symptoms are:
Software Updater automatic installation does not work at all
File scanning task, which is configured via Automated Tasks, does not start
Shutdown, restart, and other automated tasks do not start
3 or more fshoster32.exe processes are running

Apr 10, 11:16 UTC
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.