Resolved -
If you have submitted a support request between yesterday, 14th of December at 14:47 UTC and today, 15th of December 07:49 UTC and have not gotten an automated response with a case number, please submit your request again. We have not received it, and we are sadly unable to recover those.
We apologize for the inconvenience.
Dec 15, 10:51 UTC
Identified -
We have recovered the functionality. You can submit new support cases through our webform again.
We are investigating recovery options for submissions during the outage.
Dec 15, 08:06 UTC
While we investigate the issue and recovery options, please use alternate means of contacting us. Partners: Please submit a case through Partner Portal Customers with Advanced or Premium Support subscriptions: Please submit a case through eService
Resolved -
The issue has been resolved. We no longer experience delays. No operations/data was lost.
Dec 11, 12:30 UTC
Identified -
We are experiencing intermittent delays in WithSecure Elements Endpoints and Countercept for Europe region, which may cause delays in remote operations such as network isolation.
We are in the process of investigating the root cause and are working diligently to resolve the issue.
Dec 11, 08:49 UTC