WithSecure contact Support webform not creating Support cases

Incident Report for WithSecure services

Resolved

If you have submitted a support request between yesterday, 14th of December at 14:47 UTC and today, 15th of December 07:49 UTC and have not gotten an automated response with a case number, please submit your request again. We have not received it, and we are sadly unable to recover those.

We apologize for the inconvenience.

Posted Dec 15, 2025 - 10:51 UTC

Identified

We have recovered the functionality. You can submit new support cases through our webform again.

We are investigating recovery options for submissions during the outage.

Posted Dec 15, 2025 - 08:06 UTC

Investigating

We are investigating an issue, where using the contact Support webform is not generating Support cases.
https://www2.withsecure.com/en/support/contact-support/email-support

While we investigate the issue and recovery options, please use alternate means of contacting us.
Partners: Please submit a case through Partner Portal
Customers with Advanced or Premium Support subscriptions: Please submit a case through eService

You can also reach us by phone. Our phone numbers and opening hours are listed here:
https://www2.withsecure.com/en/support/contact-support/call-support

Posted Dec 15, 2025 - 07:47 UTC

This incident affected: WithSecure Support (Email Support Form).