Identified - At this time, the issue does not appear to affect all status update attempts consistently. Our investigation indicates that the issue is related to periods of increased system load and appears to occur more frequently during certain peak usage hours.
Our teams remain actively engaged in the investigation, and we will share further updates as soon as we have more information to provide.
Jul 24, 2026 - 12:46 UTC
Investigating - We are currently investigating an issue affecting the Elements Security Center and Broad Context Detections.
Customers may encounter an error when attempting to change the status of a Broad Context Detection under: Events → Broad Context Detections
The following error message may be displayed: Failed to update Broad Context Detection!
Our teams are actively investigating the issue and working to identify the root cause. We will provide further updates as soon as more information becomes available.
Jul 24, 2026 - 11:13 UTC
Resolved -
This incident has been resolved.
Jul 20, 08:17 UTC
Monitoring -
A fix has now been implemented and we are monitoring the results.
Jul 20, 07:27 UTC
Identified -
The issue has been identified and a fix is being implemented.
Jul 20, 06:57 UTC
Investigating -
We're aware of an issue affecting the Firewall settings view in Elements Security Center. Under "WithSecure firewall profiles," existing firewall profiles are not being displayed — the list appears empty, and related tables may show blank or missing rows.
We've identified that the firewall profile data isn't being returned correctly to the interface, which is why existing profiles fail to load. Our team is actively working on a fix and validating it in our staging environment before rolling it out to production.
We understand this may affect your ability to review or manage firewall profiles, and we appreciate your patience while we work to restore full functionality as quickly as possible.
We'll share another update as soon as the fix is verified and rolled out.
Jul 20, 06:53 UTC