Systems Status
Monitoring - Earlier, Element EPP 24.4 is preventing user from saving documents from document editor such as MS Office, PDF24, Notepad and more.

A fix has been released and we are currently monitoring the issue.

Jun 22, 2024 - 17:12 UTC
Investigating - Currently Element EPP 24.4 is preventing user from saving documents from document editor such as MS Office, PDF24, Notepad and more.

We're working diligently to identify and investigate the issue.

Jun 21, 2024 - 12:11 UTC
Monitoring - We have released a new version of WithSecure Elements Endpoint Protection for Mac 24.1.
This release addresses reported performance issues.
We continue to investigate the performance impact and monitor the situation closely.

May 20, 2024 - 13:36 UTC
Identified - We are preparing to release a new version that will address this issue during April.
There are some steps needed to prepare for the release.
For more information, please see our community:
https://community.withsecure.com/en/kb/articles/31284-pre-announcement-new-withsecure-client-for-macos

Apr 12, 2024 - 11:34 UTC
Update - We are continuing the investigation into this issue.
Mar 11, 2024 - 08:29 UTC
Update - We apologize for the duration of this incident and assure you that we continue working on resolving this issue with the highest priority.
Jan 31, 2024 - 15:41 UTC
Investigating - We are investigating reports of WithSecure Elements Endpoint Protection causing performance issues on MacOS 14 Sonoma when using applications such as Microsoft Teams and Slack. Other applications may be affected too.
Jan 19, 2024 - 08:49 UTC

About This Site

Visit this page for information about the services operational status, ongoing and past incidents as well as scheduled maintenance announcements.

WithSecure Elements Endpoint Protection Operational
Portal Operational
Endpoints (Clients & Servers) Operational
WithSecure Elements Endpoint Detection and Response Operational
Portal Operational
Detection Processing Operational
WithSecure Elements Vulnerability Management Operational
Portal Operational
Scan Nodes Operational
WithSecure Elements Collaboration Protection Operational
Portal Operational
Scan Nodes Operational
WithSecure Cloud Protection for Salesforce Operational
Backend Operational
WithSecure Countercept Operational
Portal Operational
API Operational
Detection Processing Operational
Sensor Operational
WithSecure Business Suite Operational
Endpoints (Clients & Servers) Operational
WithSecure Partner Portal Operational
Portal Operational
Ordering Operational
WithSecure Support Operational
Community Operational
eService Operational
Phone Operational
Email Support Form Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 23, 2024

No incidents reported today.

Jun 22, 2024

Unresolved incident: The Element EPP 24.4 is preventing user from saving documents from document editor.

Jun 21, 2024
Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024
Resolved - The issue has been resolved.

We apologize for the inconvenience caused.

Jun 10, 08:45 UTC
Investigating - We are investigating a partial outage of our telephony system. Finland based phone numbers are unavailable.

Phone numbers in other countries are not affected. Our phone numbers are listed here:
https://www.withsecure.com/en/support/contact-support/call-support

You can also create a support request through Partner Portal, eService Portal (customers with advanced or premium support) as well as from our public webform.
https://www.withsecure.com/en/support/contact-support/email-support

If you would like us to call you back, please indicate it in your support request.

We apologize for the inconvenience.

Jun 10, 07:56 UTC
Jun 9, 2024

No incidents reported.