Resolved -
This incident has been resolved.
Oct 3, 15:53 UTC
Update -
We can confirm that the clients are recovering automatically, however it may take up to 48h for all devices to recover. We are investigating options to speed up the recovery.
Sep 18, 09:57 UTC
Monitoring -
A fix has been implemented and we are currently monitoring the issue.
Sep 17, 16:56 UTC
Update -
We are continuing to work on a fix for this issue.
Sep 17, 15:15 UTC
Identified -
The current update rolled out yesterday of Mac Elements EDR version 24.3 is causing an issue and the sensors may stop sending events after the update. We have identified the issue and working on the fix.
Sep 17, 15:13 UTC