Systems Status
Update - We are continuing to work on a fix for this issue.
Sep 22, 2023 - 07:09 UTC
Identified - We have released a fix for the issue for our customers using Business Suite.
The update is automatically installed. The update is listed as released F-Secure Software Updater Engine 2023-09-21_01.

For customers using WithSecure Elements, the fix is included in the next version 23.7 which we aim to release late next week.
The new version is already available to customers in Early Access.
You can join the Early Access program through the WithSecure Elements Portal. Navigate to profile settings, general settings, early access.

Sep 21, 2023 - 08:06 UTC
Investigating - Currently Software Updater detects cumulative update (KB5029263) for Windows 11 repeatedly even after update and restart.
This issue only affects Windows 11.

We apologize for the inconvenience and are working on fixing the issue.

Sep 07, 2023 - 08:32 UTC
Investigating - We have taken the decision to revert the latest release and have just published the Ultralight Core 2023-08-31_01 update.
The update will be taken automatically in use. No reboot is required.

This update resolves the issue for all affected customers.

We continue to investigate the root cause of the issue with high priority.

Aug 31, 2023 - 16:20 UTC
Monitoring - We have received reports that some Windows servers running WithSecure Elements Endpoint Protection or WithSecure Business Suite Server Security are suffering from generally slow performance.

This may manifest as users not being able to logon to terminal servers or some applications responding unusually slow.

Currently we have released the fix and we are monitoring the issue.

Please subscribe to this incident for status updates.

We apologize for the inconvenience.

Aug 30, 2023 - 23:22 UTC
Investigating - We have received reports that some Windows servers running WithSecure Elements Endpoint Protection or WithSecure Business Suite Server Security are suffering from generally slow performance.

This may manifest as users not being able to logon to terminal servers or some applications responding unusually slow.

We are working to isolate the issue and resolve it.

Please subscribe to this incident for status updates.

We apologize for the inconvenience.

Aug 30, 2023 - 13:13 UTC

About This Site

Visit this page for information about the services operational status, ongoing and past incidents as well as scheduled maintenance announcements.

WithSecure Elements Endpoint Protection Degraded Performance
Portal Operational
Endpoints (Clients & Servers) Degraded Performance
WithSecure Elements Endpoint Detection and Response Operational
Portal Operational
Detection Cloud Operational
WithSecure Elements Vulnerability Management Operational
Portal Operational
Scan Nodes Operational
WithSecure Elements Collaboration Protection Operational
Portal Operational
Scan Nodes Operational
WithSecure Cloud Protection for Salesforce Operational
Backend Operational
WithSecure Countercept Operational
Portal Operational
API Operational
Detection Cloud Operational
Sensor Operational
WithSecure Business Suite Operational
Endpoints (Clients & Servers) Operational
WithSecure Partner Portal Operational
Portal Operational
Ordering Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2023

No incidents reported today.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

Unresolved incident: Software Updater detects cumulative update (KB5029263) for Windows 11 repeatedly even after update and restart..

Sep 21, 2023
Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.