Resolved -
The issue now has been resolved, and we are monitoring the issue. Currently Elements Portal is working normally.
We sincerely apologize for the inconvenience.
Jan 22, 20:09 UTC
Investigating -
Currently Elements Portal is malfunctioning for organizations in EPP APAC region. Only the portal is affected and will not affect the Endpoints Protection to our users. We are currently investigating to understand root cause and find a solution to the issue.
We sincerely apologize for the inconvenience.
Jan 22, 17:50 UTC
Resolved -
We have released WithSecure Countercept Agent 24.3 to resolve the issue. It is being taken into use automatically.
Jan 15, 11:36 UTC
Update -
We have now released WithSecure Elements Agent for Mac 24.6. The new version will be installed and taken into use automatically. No administrator action is required.
We continue working on a new WithSecure Countercept Agent release and estimate to release it mid-January.
Dec 19, 13:18 UTC
Update -
We are continuing to work on a fix for this issue.
Dec 19, 07:54 UTC
Identified -
We have published a new version of WithSecure Client Security for Mac 16.02 that addresses this issue. Administrators should take action and roll out this version to affected systems. We are working on WithSecure Elements and Countercept Agent releases and are planning to roll those out as automatic updates.
Please follow this incident to get notified on the releases.
Investigating -
We are currently investigating an issue with our products for Mac, and customers may experience any of the following symptoms:
- The WithSecure Agent doesn't start normally at computer startup. - The WithSecure user interface menu is not visible on the menu bar - Active application window focus lost repeatedly without an apparent reason
Affected products:
WithSecure Elements Agent for MacOS 24.5 WithSecure Client Security for Mac 16.01 WithSecure Countercept Agent 24.2
Please subscribe for further updates.
Dec 16, 12:21 UTC