Resolved -
This incident has been resolved.
Jun 24, 07:11 UTC
Monitoring -
A solution has been implemented and the service is recovering. We expect a full recovery within the next 24 hours without any action required from Elements administrators.
We will continue to monitor the situation closely.
Jun 17, 12:57 UTC
Investigating -
Currently Elements profiles are not being assigned to Endpoint Protection clients in a timely manner. Profile assignments remain in Pending or Update in progress state for extended periods (several hours) preventing administrators from applying profile updates efficiently. Also affected are operations triggered from Elements Portal.
The issue impacts European instances of Elements portal
We are working on a solution with the highest priority.
Jun 17, 08:25 UTC
Resolved -
This incident has been resolved.
Jun 23, 02:12 UTC
Identified -
A temporary fix has been deployed. On some localized pages, the English support page may still be displayed. In the meantime, partners and users can refer to the available content and switch the language manually in certain sections, such as the User Guide. We will continue working on a full resolution as a high priority.
Jun 5, 00:36 UTC
Investigating -
We have identified an issue where support page is not accessible from withsecure.com corporate page. We are working on a solution with the highest priority.