Update - We are continuing to work on a fix for this issue.
Sep 22, 2023 - 07:09 UTC
Identified - We have released a fix for the issue for our customers using Business Suite. The update is automatically installed. The update is listed as released F-Secure Software Updater Engine 2023-09-21_01.
For customers using WithSecure Elements, the fix is included in the next version 23.7 which we aim to release late next week. The new version is already available to customers in Early Access. You can join the Early Access program through the WithSecure Elements Portal. Navigate to profile settings, general settings, early access.
Sep 21, 2023 - 08:06 UTC
Investigating - Currently Software Updater detects cumulative update (KB5029263) for Windows 11 repeatedly even after update and restart. This issue only affects Windows 11.
We apologize for the inconvenience and are working on fixing the issue.
Sep 07, 2023 - 08:32 UTC
Investigating - We have taken the decision to revert the latest release and have just published the Ultralight Core 2023-08-31_01 update. The update will be taken automatically in use. No reboot is required.
This update resolves the issue for all affected customers.
We continue to investigate the root cause of the issue with high priority.
Aug 31, 2023 - 16:20 UTC
Monitoring - We have received reports that some Windows servers running WithSecure Elements Endpoint Protection or WithSecure Business Suite Server Security are suffering from generally slow performance.
This may manifest as users not being able to logon to terminal servers or some applications responding unusually slow.
Currently we have released the fix and we are monitoring the issue.
Please subscribe to this incident for status updates.
We apologize for the inconvenience.
Aug 30, 2023 - 23:22 UTC
Investigating - We have received reports that some Windows servers running WithSecure Elements Endpoint Protection or WithSecure Business Suite Server Security are suffering from generally slow performance.
This may manifest as users not being able to logon to terminal servers or some applications responding unusually slow.
We are working to isolate the issue and resolve it.
Please subscribe to this incident for status updates.
We apologize for the inconvenience.
Aug 30, 2023 - 13:13 UTC