We have restored the service. You may see outdated information in WithSecure Elements Portal until all data has been updated. We estimate that all data has updated by 04:00 UTC.
Posted Jan 19, 2026 - 19:26 UTC
Update
We are actively working on this issue and treating it as a top priority.
Posted Jan 19, 2026 - 18:37 UTC
Update
We are continuously working on a fix for this issue.
Posted Jan 19, 2026 - 16:17 UTC
Identified
We have identified further symptoms: - Newly registered devices do not appear in the WithSecure Elements Portal. - Removed devices reappear after page refresh. - Assigned or updated profiles do not go through to the devices - Operations sent from the WithSecure Elements Portal not going through to the clients - Unmanaged devices (WithSecure Exposure Management) are not shown or updated
We continue working on the issue with the highest priority.
Posted Jan 19, 2026 - 14:13 UTC
Investigating
We are investigating an issue where newly registered devices do not appear in WithSecure Elements portal. Further, newly assigned profiles, profile changes do not reach endpoints.
Posted Jan 19, 2026 - 13:45 UTC
This incident affected: WithSecure Elements (Portal, Endpoint Protection, Endpoint Detection and Response, Exposure Management) and WithSecure Elements managed services (Co-Monitoring, Managed Detection and Response, Infinite).