Systems Status

Devices may not be visible in the WithSecure Elements Security Center despite devices being protected and licenses are taken into use

Incident Report for WithSecure services

Resolved

This incident has been resolved.
Posted Feb 27, 2025 - 07:29 UTC

Identified

We have resolved the issue for the vast majority of affected customers and devices and continue to work on the issue.
Posted Feb 24, 2025 - 10:14 UTC

Update

We have limited the impact to a small set of customers.
Affected customers may experience also an TX-ID error when elevating a BCD from an affected device.
In this case, please reach out to Technical Support with the BCD ID.

https://www.withsecure.com/en/support/contact-support/call-support

We continue working on this issue.
Posted Feb 20, 2025 - 14:27 UTC

Investigating

We are investigating an issue where some installed WithSecure Elements devices may not be visible in the Elements Security Center despite devices being protected and licenses are taken into use.
Posted Feb 19, 2025 - 14:04 UTC
This incident affected: WithSecure Elements Endpoint Protection (Portal) and WithSecure Elements Endpoint Detection and Response (Portal).
← Current Status Powered by Atlassian Statuspage