Systems Status

WithSecure Elements Collaboration Protection may scan old emails and send alerts for detections in old emails

Incident Report for WithSecure services

Resolved

This incident has been resolved.
Posted Aug 22, 2023 - 14:16 UTC

Monitoring

Issue has been identified and a fix for Collaboration Protection has been deployed.

We sincerely apologize for the inconvenience.
Posted Aug 17, 2023 - 00:56 UTC

Investigating

A subset of WithSecure Elements Collaboration Protection customers are receiving alerts for detections in old emails.
We found that changes on Microsoft side caused the scanning of these older items.

We continue investigating the issue.

We apologize for the inconvenience caused.
Posted Aug 15, 2023 - 12:35 UTC
This incident affected: WithSecure Elements Collaboration Protection (Portal).