Systems Status
Support request and SAS submission won't be created with big files attachment
Incident Report for WithSecure services
This incident has been resolved.
Posted Apr 10, 2023 - 02:54 UTC
Issue has been identified and we have deployed hotfix and upgraded the platform.

You may now re-attach files when you submit support request and SAS submission.
Posted Apr 07, 2023 - 04:02 UTC
We are experiencing an issue where submitting support requests with attachments from our web form fails.

If you are experiencing this issue, please submit your request without an attachment. Our support team will assist you in transferring the files separately.

If you have access to WithSecure Partner Portal or eService, please use these portals to submit your request.

Submitting files to our WithSecure Intelligence team, such as false positive submissions, is also impacted. Please follow this incident for updates.
Posted Apr 06, 2023 - 07:47 UTC